SUPERAGENT AI, Inc. · Effective Date: August 11, 2026
1.1 Parties. These Terms of Service (the “Terms”) are a binding contract between SUPERAGENT AI, Inc., a Delaware corporation (“SUPERAGENT,” “we,” “us,” or “our”), and the entity or person that registers for, accesses, or uses the Services (“Customer,” “you,” or “your”).
1.2 Acceptance. You accept these Terms when you do any of the following: (a) click a box or button indicating acceptance during account registration or checkout; (b) execute or accept an Order that references these Terms; or (c) access or use the Services. If you do not agree, you must not access or use the Services.
1.3 Authority. If you accept these Terms on behalf of an entity, you represent and warrant that you are at least eighteen (18) years old, that you have full authority to bind that entity, and that the entity is the Customer. If you lack that authority, you must not accept these Terms, and you personally accept these Terms in your individual capacity.
1.4 The Agreement. These Terms incorporate by reference: the SUPERAGENT Subscription Agreement, the SUPERAGENT Privacy Policy, the Acceptable Use Policy in Schedule A, the Data Retention Policy in Schedule B, any Order, and any Statement of Work executed under the SUPERAGENT Professional Services Agreement (together, the “Agreement”).
1.5 Order of precedence. If there is a conflict, the following order controls, from highest to lowest: (a) a Statement of Work, for the professional services described in it only; (b) an executed Order or Quote; (c) the Subscription Agreement; (d) the Professional Services Agreement; (e) these Terms; (f) the Documentation. A purchase order, vendor portal terms, or other Customer-issued document has no effect on the Agreement, and any conflicting or additional terms in it are rejected, even if SUPERAGENT accepts payment referencing it.
1.6 Record of acceptance. SUPERAGENT records and retains the fact and time of your acceptance, the account identifier, the internet protocol address used, and the version of the Terms presented. That record is admissible evidence of your acceptance.
“Affiliate” means an entity that controls, is controlled by, or is under common control with a party, where control means ownership of more than fifty percent (50%) of the voting interests.
“Authorized User” means an individual employee, contractor, or agent of Customer whom Customer authorizes to use the Services under Customer’s account.
“Communications” means any telephone call, voicemail, text or multimedia message, email, or other electronic message that is initiated, placed, sent, scheduled, or delivered to a Recipient through the Services at Customer’s direction, including any such message generated, drafted, or spoken by an AI Agent.
“Customer Data” means all data, content, recordings, transcripts, contact records, lead records, policy information, notes, documents, prompts, configurations, and other material that Customer or its Authorized Users submit to, upload to, or generate through the Services, and all call audio and message content ingested by the Services at Customer’s direction. Customer Data does not include Usage Data or Output.
“Documentation” means the then-current user guides, help center articles, in-product guidance, and technical documentation SUPERAGENT makes generally available for the Services.
“AI Agent” means any artificial intelligence feature of the Services, including the SUPERAGENT Chat, the Inbound AI Agent, the Outbound AI Agent, the Live Call AI Agent, the Training AI Agent, the Quoting AI Agent, the Retention AI Agent, and any successor or additional agent SUPERAGENT makes available.
“Order” means the online checkout, subscription selection, quote, or ordering document through which Customer subscribes to the Services, including any renewal.
“Output” means any text, summary, score, transcript, translation, classification, recommendation, draft message, campaign, playbook, or other content generated by an AI Agent.
“Platform” means the SUPERAGENT software as a service application, including all AI Agents, dashboards, integrations, and related features.
“Pricing Page” means the current published SUPERAGENT pricing at getsuperagent.com/pricing, as updated from time to time in accordance with Section 24 and the Subscription Agreement.
“Recipient” means any person or entity that receives a Communication.
“Services” means the Platform, the Documentation, SUPERAGENT websites, application programming interfaces, and any professional or support services SUPERAGENT provides.
“SUPERcredits” means the SUPERAGENT platform usage currency, consumed when the Services perform metered operations. SUPERcredits are described in the Subscription Agreement.
“Usage Data” means technical and operational data generated by or derived from Customer’s use of the Services in de-identified or aggregated form, excluding Customer Data in identifiable form.
3.1 Eligibility. The Services are offered only to businesses and business professionals for internal business purposes. The Services are not offered to consumers for personal, family, or household purposes, and are not directed to individuals under eighteen (18) years of age.
3.2 Self-service registration. Certain plans allow Customer to register, provide a payment method, and obtain access without a signed order or sales conversation. Registration requires complete, accurate, and current information, including a valid business email address, business telephone number, and legal entity name. Customer must keep that information current.
3.3 Plans requiring approval. Access to the Starter Plan and the Enterprise Plan is not self-service. The Starter Plan is available by application only and access is granted solely at SUPERAGENT’s discretion after review against the published eligibility criteria. Enterprise Plan access requires an executed Order. SUPERAGENT may decline any application or registration for any lawful reason, and may revoke access if the eligibility information Customer supplied was inaccurate.
3.4 One account per agency. Customer may maintain one account per legal entity unless SUPERAGENT agrees otherwise in writing. Customer must not create multiple accounts, use aliases or lookalike entities, or use a trial to circumvent usage limits, plan eligibility, pricing, or a prior suspension or termination.
3.5 Credentials and account security. Customer is responsible for maintaining the confidentiality of all account credentials and for all activity occurring under its account, whether or not authorized. Customer must notify SUPERAGENT at security@getsuperagent.com promptly upon becoming aware of any unauthorized access. SUPERAGENT is not liable for any loss arising from unauthorized use of Customer’s credentials.
3.6 Authorized Users. Customer is responsible for the acts and omissions of its Authorized Users as if they were Customer’s own, and must ensure each Authorized User complies with the Agreement. Seat and user limits are set by the applicable plan. Credentials must not be shared between individuals.
3.7 Administrators. Any Authorized User designated as an administrator may take actions on Customer’s behalf, including purchasing SUPERcredits, changing plans, adding users, connecting integrations, launching campaigns, and cancelling the subscription. SUPERAGENT may rely on the instructions of any person who authenticates as an administrator.
4.1 License grant. Subject to Customer’s compliance with the Agreement and payment of all fees, SUPERAGENT grants Customer a limited, revocable, non-exclusive, non-transferable, non-sublicensable right, during the subscription term, to access and use the Services for Customer’s internal business operations, in accordance with the Documentation and the usage limits of Customer’s plan.
4.2 Reservation of rights. All rights not expressly granted are reserved by SUPERAGENT and its licensors. No rights are granted by implication, estoppel, or otherwise.
4.3 Restrictions. Customer must not, and must not permit any third party to:
4.4 Verification. SUPERAGENT may audit Customer’s use of the Services to verify compliance with plan limits and the restrictions in this Section, using automated telemetry and account records, and no more than once in any twelve (12) month period by written request for records, on ten (10) business days’ notice. If an audit reveals use in excess of Customer’s plan, Customer must pay the applicable fees for the excess use.
4.5 Beta and early access. SUPERAGENT may make features available on a beta, preview, pilot, or early access basis. Those features are provided “AS IS,” may be modified, suspended, or discontinued at any time without notice or liability, are excluded from any service level or support commitment, and are Confidential Information of SUPERAGENT. Customer’s use of them is voluntary and at Customer’s sole risk.
4.6 Modifications to the Services. SUPERAGENT may modify, update, or improve the Services at any time. SUPERAGENT will not materially degrade the core functionality of the Services during a paid subscription term. Roadmap statements, previews, and future feature descriptions are not commitments, and Customer’s purchase is not contingent on the delivery of any future functionality.
5.1 Commercial terms live in the Subscription Agreement. Plans, prices, SUPERcredit allotments, free trials, automatic renewal, cancellation, refunds, overage, and collections are governed by the SUPERAGENT Subscription Agreement, which is incorporated into these Terms. Professional services are governed by the SUPERAGENT Professional Services Agreement and the applicable Statement of Work.
5.2 Free trial summary. Where SUPERAGENT offers a free trial, Customer must provide a valid payment method at sign-up, the trial is limited in features and usage as disclosed at sign-up, and unless Customer cancels before the trial ends, the subscription begins automatically and the payment method on file is charged the then-applicable plan fee. Customer may cancel at any time during the trial from account settings, without contacting support. Full terms are in Section 3 of the Subscription Agreement.
5.3 Taxes. Fees are exclusive of sales, use, excise, value added, gross receipts, communications, universal service, regulatory, and similar taxes, surcharges, and fees, all of which Customer is responsible for, other than taxes on SUPERAGENT’s net income. Communications-related surcharges may apply to telephony and messaging usage. If Customer is exempt, Customer must provide a valid exemption certificate before the applicable charge.
6.1 Ownership. As between the parties, Customer owns and retains all right, title, and interest in and to Customer Data. No ownership of Customer Data transfers to SUPERAGENT.
6.2 License to SUPERAGENT. Customer grants SUPERAGENT and its subprocessors a worldwide, non-exclusive, royalty-free license to host, store, transmit, reproduce, process, display, analyze, translate, and otherwise use Customer Data solely to: (a) provide, maintain, secure, and support the Services; (b) prevent or address technical, security, fraud, abuse, or compliance issues; (c) generate Output at Customer’s direction; (d) comply with law; and (e) create Usage Data.
6.3 SUPERAGENT does not train foundation models on Customer Data. SUPERAGENT does not use Customer Data to train, fine-tune, or improve any general purpose or foundation artificial intelligence model, and contractually requires its artificial intelligence model providers not to use Customer Data submitted through the Services to train their general purpose models. SUPERAGENT may use Customer Data to improve Customer’s own configuration and results within Customer’s account, for example by applying Customer’s corrections to categories and coaching rules to Customer’s account, and may use Usage Data for any lawful business purpose.
6.4 Customer responsibility for Customer Data. Customer is solely responsible for Customer Data, including its accuracy, quality, legality, and the means by which it was acquired. Customer represents and warrants that it has all rights, consents, permissions, and lawful bases necessary for: (a) Customer Data to be submitted to and processed by the Services; (b) the recording, transcription, and analysis of the calls Customer causes the Services to ingest; and (c) the Communications Customer causes the Services to send.
6.5 Prohibited data. Customer must not submit to the Services, and must configure its use so the Services do not receive: (a) protected health information subject to the Health Insurance Portability and Accountability Act, unless the parties have executed a business associate agreement; (b) cardholder data subject to the Payment Card Industry Data Security Standard, other than through SUPERAGENT’s designated payment processor; (c) government-issued identification numbers, including Social Security numbers, except where a specific Service feature is documented to accept them; (d) biometric identifiers or biometric information as defined by the Illinois Biometric Information Privacy Act or any similar law; (e) information about individuals known to be under eighteen (18) years of age; or (f) data subject to export control, classified information, or data whose disclosure would violate a duty of confidentiality owed by Customer. Customer is solely liable for any prohibited data it submits.
6.6 Backup. Customer is responsible for maintaining its own copies and backups of Customer Data. SUPERAGENT is not an archive of record.
6.7 Aggregated and de-identified data. SUPERAGENT may create and use Usage Data, and aggregated or de-identified data derived from Customer Data, for benchmarking, analytics, security, product development, and the publication of industry insights, provided that such data does not identify Customer, any Authorized User, or any Recipient, and is not reverse engineered to do so.
6.8 Data processing. Where SUPERAGENT processes personal information on Customer’s behalf, SUPERAGENT acts as a processor or service provider and Customer acts as the controller or business. The SUPERAGENT Data Processing Addendum, when executed or when accepted through the Services, governs that processing and is incorporated into the Agreement.
7.1 Output is a draft, not a decision. The Services generate Output using artificial intelligence models. Artificial intelligence systems are probabilistic. Output can be inaccurate, incomplete, out of date, biased, or wholly fabricated, and can misinterpret audio, accents, terminology, or context. Customer must independently review and verify all Output before relying on it, communicating it to any third party, or taking any action based on it.
7.2 No professional, insurance, legal, tax, or financial advice. The Services do not provide, and Output does not constitute, insurance advice, coverage advice, suitability or replacement advice, underwriting or claims determinations, binding quotes, legal advice, tax advice, or financial advice. SUPERAGENT is not an insurance producer, agent, broker, adjuster, carrier, or advisor, is not licensed in any jurisdiction to transact insurance, and does not act as a fiduciary to Customer or to any Recipient.
7.3 What specific AI Agents do and do not do. For the avoidance of doubt, and notwithstanding any marketing material:
7.4 Human review of consequential decisions. Customer must not use the Services or Output as the sole basis for any decision that produces a legal or similarly significant effect on an individual, including decisions relating to insurance underwriting, rating, eligibility, coverage, cancellation, non-renewal or claims, credit, employment, or housing. Where Customer uses Output as an input to any such decision, Customer must apply meaningful human review, must retain records of that review, and is the deployer of the automated decision-making technology for purposes of any applicable law.
7.5 AI identification is a platform behavior. The Services are configured to disclose, at the outset of every outbound and inbound artificial intelligence voice interaction, that the Recipient is interacting with artificial intelligence, and to identify SUPERAGENT’s Customer on whose behalf the call is placed. Customer must not disable, suppress, shorten, obscure, or instruct any AI Agent to deny or misrepresent its artificial nature. Doing so is a material breach of the Agreement and grounds for immediate suspension. This behavior exists because a growing number of federal, state, and foreign laws require artificial intelligence to be identified in consumer interactions, or provide legal protection where it is, and because further rulemaking on artificial-intelligence-generated calls is pending.
7.6 Third party models. The Services are built in part on artificial intelligence models licensed from third party providers. Those providers may modify, deprecate, or discontinue models. SUPERAGENT may substitute or update the models underlying any AI Agent at any time, and is not liable for changes in Output quality, style, or latency resulting from such changes.
7.7 Prompts and instructions. Customer is responsible for the prompts, skills, playbooks, coaching rules, scripts, message templates, personas, and other instructions it configures. Customer must not configure the Services to make claims about insurance products, coverage, pricing, or carrier relationships that Customer is not licensed and authorized to make, or that are false or misleading.
Customer must comply with the Acceptable Use Policy in Schedule A. SUPERAGENT may investigate suspected violations, and may remove or disable access to offending content or configurations, and suspend or terminate access, in accordance with Section 18.
9.1 What the Services do. The Services record, ingest, store, transcribe, translate, analyze, and score telephone conversations and messages at Customer’s direction, and retain those recordings and transcripts in Customer’s account.
9.2 Customer is responsible for consent. Laws in at least twelve (12) states, including California, Connecticut, Delaware, Florida, Illinois, Maryland, Massachusetts, Montana, New Hampshire, Oregon, Pennsylvania, and Washington, require the consent of every party to a recorded communication, and other states and countries impose their own requirements. Customer is solely responsible for obtaining, documenting, and retaining all consents and for providing all notices required to record, monitor, transcribe, and analyze any communication, from every participant, in every applicable jurisdiction. Customer must configure and use the announcement and notice features of the Services accordingly, and must not disable them.
9.3 Recording announcements. The Services provide automated recording notification. Customer must keep recording notifications enabled for all recorded calls. Where Customer elects to ingest recordings captured outside the Services, Customer warrants that those recordings were lawfully obtained with all required consents.
9.4 Employee monitoring. Where Customer uses the Services to record, score, or evaluate its own personnel, Customer is solely responsible for compliance with all applicable employment, labor, works council, notice, and privacy requirements, and for providing any required notice to its personnel.
9.5 No biometric processing. The Services are not designed or licensed to create voiceprints or other biometric identifiers. Customer must not use the Services to attempt to create, derive, or store biometric identifiers or biometric information.
This Section is material to the Agreement and to SUPERAGENT’s willingness to provide the Services.
10.1 Customer is the initiator and the seller. Customer, and not SUPERAGENT, is the “seller,” “telemarketer,” “sender,” and “initiator” of every Communication for purposes of the Telephone Consumer Protection Act (47 U.S.C. section 227) and its implementing regulations, the Telemarketing Sales Rule, the CAN-SPAM Act, and all state telemarketing, telephone solicitation, and commercial messaging laws. Customer determines the Recipients, the content, the timing, the frequency, the purpose, and the campaign configuration. SUPERAGENT provides technology that executes Customer’s instructions and does not select Recipients or originate message content on its own behalf.
10.2 Customer covenants. Customer represents, warrants, and covenants that, for every Communication and every Recipient, Customer will:
10.3 SUPERAGENT platform guardrails. SUPERAGENT maintains the following controls, and Customer must not circumvent them: artificial intelligence identification at the start of voice interactions; recording announcements; automatic honoring of stop, unsubscribe, and opt-out keywords across channels; suppression and do-not-call list ingestion and enforcement; do-not-call registry scrubbing through a third-party service for standard campaigns; quiet hour and state-specific calling window enforcement; a hard block on Sunday calling and texting; automatic insertion of Customer’s physical address and an unsubscribe link into campaign email; bounce risk pre-checks; per-campaign spending limits; and consent attestation at campaign launch. These controls reduce risk. They do not establish consent, and they are not a substitute for Customer’s compliance program. SUPERAGENT does not warrant that the controls are complete, current with every jurisdiction, or sufficient for Customer’s use case.
10.4 Attestation. Customer must complete SUPERAGENT’s consent attestation before launching a campaign. A false attestation is a material breach.
10.5 Audit and suspension. SUPERAGENT may request Customer’s consent records, complaint logs, and opt-out records at any time, and may immediately suspend any campaign, number, sending domain, or account, without notice and without liability, where SUPERAGENT reasonably believes there is non-compliance, an elevated complaint or spam rate, a carrier or vendor block or inquiry, a regulatory or law enforcement inquiry, or a risk to SUPERAGENT’s telephony, messaging, or email infrastructure or reputation.
10.6 Provisioning realities. Customer acknowledges that outbound capability depends on third-party approvals outside
SUPERAGENT’s control, and that in particular: A2P 10DLC campaign approval is granted by carriers and can take weeks; email sending domains require a warmup period of at least two (2) weeks before production sending; telephone numbers are subject to per-number daily calling limits; and sending inboxes are subject to per-inbox daily limits. SUPERAGENT does not warrant any approval, timeline, deliverability, inbox placement, answer rate, or carrier treatment.
10.7 Indemnity. Customer’s indemnity for Communications is set out in Section 20 and, as provided in Section 21.3, is not subject to the limitation of liability in Section 21.
10.8.1 Scope of this Section. This Section 10.8 describes SUPERAGENT’s own SMS and MMS messaging program, under which SUPERAGENT sends text messages to individuals who provide a mobile telephone number to SUPERAGENT and consent to receive them. This Section 10.8 applies to messages SUPERAGENT sends on its own behalf. It does not apply to Communications that Customer initiates through the Services, which are governed by Sections 10.1 through 10.7 and for which Customer is the sender and initiator.
10.8.2 Program name. SUPERAGENT SMS.
10.8.3 Program description. By opting in to SUPERAGENT SMS, you agree to receive text messages from SUPERAGENT at the mobile number you provided. Messages may include: account, registration, and onboarding notifications; demo, meeting, and appointment confirmations, reminders, and rescheduling; one-time passcodes and security or login alerts; support and customer service replies; billing, payment, plan, and service status alerts; product updates, release notes, and onboarding tips; and occasional marketing and promotional messages about SUPERAGENT products, features, events, and offers. Consent to receive marketing or promotional messages is not a condition of any purchase.
10.8.4 How to cancel (STOP). You can cancel at any time by replying STOP. You will receive a confirmation and no further messages will be sent. You may also reply END, CANCEL, UNSUBSCRIBE, or QUIT, or contact us at support@getsuperagent.com, to be removed from the program. Opting out of SUPERAGENT SMS does not opt you out of email or telephone communications, which are managed separately.
10.8.5 How to get help (HELP). Reply HELP for assistance, or contact us at support@getsuperagent.com.
10.8.6 Carrier liability. Carriers are not liable for delayed or undelivered messages.
10.8.7 Message and data rates. Message and data rates may apply. Rates are set by your mobile carrier under your own wireless plan and are your responsibility.
10.8.8 Message frequency. Message frequency varies, and depends on your account activity, the notifications you enable, and your interactions with SUPERAGENT.
10.8.9 Supported carriers and devices. SUPERAGENT SMS is available on major United States wireless carriers. Carrier support, device support, and delivery are not guaranteed, and SUPERAGENT does not warrant that any message will be delivered or delivered on time.
10.8.10 Privacy. Information collected in connection with SUPERAGENT SMS is handled in accordance with the SUPERAGENT Privacy Policy, available at https://getsuperagent.com/privacy.
10.8.11 Changes to your mobile number. You must notify SUPERAGENT promptly if you change or relinquish the mobile number enrolled in SUPERAGENT SMS, so that messages intended for you are not sent to another person.
11.1 Customer-directed integrations. The Services can connect to third-party products at Customer’s direction, including agency management and customer relationship systems, telephony providers, calendar providers, email providers, messaging providers, and automation platforms. Customer’s use of a third-party product is governed by Customer’s agreement with that provider. SUPERAGENT is not responsible for, and disclaims all liability arising from, any third-party product, including its availability, security, data practices, rate limits, or changes to its interfaces.
11.2 Authorization. By connecting a third-party product, Customer authorizes SUPERAGENT to access, retrieve, and transmit data through that connection as necessary to provide the Services, and represents that it has the right to grant that authorization.
11.3 No guarantee of continuity. A third-party provider may change, deprecate, rate limit, suspend, or terminate its interfaces at any time. If that occurs, SUPERAGENT may modify or discontinue the affected integration without liability, and that will not constitute a material degradation of the Services under Section 4.6 or grounds for a refund.
11.4 Supported integrations. Only integrations listed as supported in the Documentation are supported. Any capability not documented is not a commitment. Customer must not rely on a statement about an integration made outside the Documentation or an executed Order.
12.1 SUPERAGENT property. SUPERAGENT and its licensors own all right, title, and interest in and to the Services, including all software, models, prompts, system instructions, scoring frameworks, competency frameworks, checklists, objection libraries, playbook templates, persona libraries, user interfaces, analytics, documentation, trademarks, and all improvements, modifications, and derivative works, and all intellectual property rights in the foregoing.
12.2 Output. As between the parties, and subject to Section 12.3, SUPERAGENT assigns to Customer its right, title, and interest in Output generated for Customer through Customer’s use of the Services, which Customer may use for its internal business purposes and in its ordinary course of business. Customer acknowledges that Output may not be unique, that similar or identical output may be generated for other customers, and that Output generated by artificial intelligence may not be eligible for copyright protection.
12.3 Excluded from Output. Section 12.2 does not transfer any right in the underlying Services, SUPERAGENT templates, frameworks, libraries, models, or any portion of the Services incorporated into or reflected in Output. Customer must not extract SUPERAGENT templates, frameworks, or libraries from Output for use outside the Services.
12.4 Feedback. If Customer provides suggestions, feedback, ideas, or recommendations regarding the Services, SUPERAGENT may use and exploit them without restriction, attribution, or compensation, and Customer grants SUPERAGENT a perpetual, irrevocable, worldwide, royalty-free license to do so.
12.5 Trademarks. Neither party may use the other’s name, logo, or trademarks except as permitted in the Subscription Agreement or with prior written consent.
13.1 Definition. “Confidential Information” means non-public information disclosed by one party to the other that is identified as confidential or that a reasonable person would understand to be confidential given its nature and the circumstances. SUPERAGENT’s Confidential Information includes the Services, non-public pricing, security documentation, product roadmaps, and beta features. Customer’s Confidential Information includes Customer Data.
13.2 Obligations. The receiving party must: use the same degree of care it uses to protect its own confidential information and no less than reasonable care; use Confidential Information only to perform under the Agreement; and disclose it only to its employees, Affiliates, advisors, and subcontractors who need to know and who are bound by confidentiality obligations no less protective. The receiving party is responsible for their compliance.
13.3 Exclusions. Confidential Information does not include information that is or becomes public through no fault of the receiving party, was rightfully known without a duty of confidentiality, is independently developed without use of the disclosing party’s Confidential Information, or is rightfully received from a third party without restriction.
13.4 Compelled disclosure. The receiving party may disclose Confidential Information to the extent required by law or legal process, provided it gives prompt notice where legally permitted and reasonably cooperates in any effort to limit the disclosure.
13.5 Duration. These obligations continue for three (3) years after disclosure, and for trade secrets for as long as the information remains a trade secret under applicable law.
13.6 Security incidents distinguished. A security incident affecting Customer Data is not a breach of this Section 13 by SUPERAGENT unless it results from SUPERAGENT’s failure to comply with Section 14.1, and any liability arising from it is subject to Section 21.
14.1 SUPERAGENT safeguards. SUPERAGENT maintains a written information security program with administrative, physical, and technical safeguards designed to protect Customer Data against unauthorized access, use, disclosure, alteration, and destruction, appropriate to the nature of the data and the risk. Current measures include encryption of data in transit and at rest, role-based access control, logging and monitoring, vulnerability management, penetration testing, secure software development practices, subprocessor diligence, and personnel security training.
14.2 Certifications. SUPERAGENT’s current certification and audit status is described at getsuperagent.com/security or is available on request. Statements about certifications in progress are statements of intent and are not warranties of a current certification.
14.3 Incident notification. SUPERAGENT will notify Customer without undue delay after confirming a security incident that resulted in the unauthorized acquisition of, or unauthorized access to, unencrypted Customer Data containing personal information, and will provide the information reasonably available to it and cooperate in Customer’s response. Notification is not an acknowledgment of fault or liability. Customer, as the controller of Customer Data, is responsible for determining whether notification to individuals or regulators is required and for making it.
14.4 Customer responsibilities. Customer is responsible for the security of its own systems, networks, endpoints, and third-party accounts, for configuring access controls and permissions within the Services, for promptly deprovisioning departing Authorized Users, and for enabling available security features including multi-factor authentication.
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