.svg){kind=logo}
01Program overview
The SUPERAGENT AI Transactional SMS program ("Program") is operated by SUPERAGENT AI, Inc., a Delaware corporation ("SUPERAGENT," "we," "us"). It covers text messages that SUPERAGENT sends directly to people who give us a mobile phone number and agree to receive texts about their demo, account, or use of our services.
These SMS Terms supplement our Terms of Use and Privacy Policy. If anything conflicts, these SMS Terms control for the Program.
This Program does not cover messages that SUPERAGENT customers (such as insurance agencies) send to their own contacts through the SUPERAGENT platform. Those messages are sent by the customer, under the customer's own consent and compliance obligations.
02Messages you'll receive
Program messages are transactional and informational only. They relate to an action you took or a relationship you have with us, and may include:
- Demo and meeting confirmations, reminders, and rescheduling notices
- Account setup, onboarding, and activation notices
- One-time passcodes, login verification, and security alerts
- Replies to support requests you open with us
- Billing, payment, and service-status alerts
The Program does not send promotional or marketing messages. See Marketing SMS below.
Sample messages:
03How you opt in
You join the Program by entering your mobile number and checking the SMS consent box on a SUPERAGENT web form, such as our demo request, booking, or account sign-up forms. The box is never pre-checked. By checking it, you agree to receive recurring automated transactional text messages from SUPERAGENT AI at the number you provided.
SMS consent is voluntary. You do not have to agree to receive text messages to book a demo, create an account, or use SUPERAGENT's services. Consent to receive texts is not a condition of any purchase. If you leave the SMS box unchecked, we'll reach you by email or phone instead.
After you opt in, you'll receive a confirmation text that identifies the Program and explains how to get help and opt out.
04Message frequency & costs
Message frequency varies based on your account activity, the meetings you book, and the requests you make (for example, how often you request a login code).
Message and data rates may apply. These charges are set by your wireless carrier under your mobile plan. SUPERAGENT does not charge you for Program messages. Contact your carrier for details about your plan.
05Opting out (STOP)
You can cancel at any time. Reply with any of these keywords to any Program message:
You'll receive one final text confirming you've been unsubscribed, and we won't send further Program messages to that number. You can also opt out by emailing support@getsuperagent.com with the mobile number you want removed.
Opting out of text messages does not opt you out of emails or phone calls, and does not affect your account or access to our services. To rejoin, reply START or UNSTOP, or opt in again through one of our web forms.
06Getting help (HELP)
Reply HELP or INFO to any Program message for help, or contact us at support@getsuperagent.com or +1 (888) 601-8580.
07Carriers & delivery
The Program is available to subscribers of major U.S. wireless carriers. Carriers are not liable for delayed or undelivered messages.
Delivery depends on your carrier, device, and network coverage, and is not guaranteed. Because messages may be delayed or not delivered, don't rely on Program texts as your only source for time-sensitive information. Your account, calendar invitations, and email remain the primary record.
08Privacy
We use your mobile number and Program data only to send the messages described in these terms, operate and secure the Program, and keep records of your consent and opt-out choices.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with service providers (such as our messaging platform and carriers) that help us deliver the Program, or where required by law.
For more on how we handle personal information, see our Privacy Policy.
09Eligibility & your number
- You must be at least 18 years old and the account holder or authorized user of the mobile number you provide.
- The Program is intended for U.S. mobile numbers.
- If you change or give up your mobile number, tell us promptly by replying STOP from that number or emailing support@getsuperagent.com, so messages don't reach the number's next owner.
10Marketing SMS is a separate program
SUPERAGENT may also run a separate marketing text program for product news, events, and offers. That program requires its own, separate opt-in. Agreeing to transactional texts does not sign you up for marketing texts, and agreeing to marketing texts is never a condition of booking a demo, creating an account, or using our services.
| Transactional SMS (this program) | Marketing SMS | |
|---|---|---|
| Purpose | Demo, account, security, support, and service messages | Product news, events, and offers |
| Consent | Its own unchecked SMS box | Its own separate unchecked box |
| Required to use SUPERAGENT? | No | No |
| Opt out | Reply STOP to a Program message | Reply STOP to a marketing message |
11Changes to these terms
We may update these SMS Terms from time to time. We'll post the updated version on this page and change the Effective Date above. If a change materially affects how we text you, we'll let you know before it takes effect. Continuing in the Program after the change means you accept the updated terms. You can opt out at any time by replying STOP.
12Contact us
Questions about the Program or these SMS Terms:
2 Embarcadero Ctr
San Francisco, CA 94111