LOGIN BOOK A DEMO
RightSure x SUPERAGENT AI

Producer Onboarding Compressed From 7 Months to 2.5 Weeks

Video cover

About RightSure

RightSure Insurance Group, founded in 1997 by R. Jeffery Arnold, is one of the largest and most decorated independent insurance agencies in North America.

Company Size
Forty-six agents across sales and service
Industry
Property & Casualty Insurance, Independent Agency
Products Used
Training AI Agent  |  Analytics AI Agent
Location
Tucson, Arizona, United States of America
The Results: The Numbers Don't Lie

After just 3 weeks and 203 training calls, the data told a story that exceeded every expectation.

0
Total Training Calls
0
Contracts Won
0
Win Rate
28x
ROI
↑98.33%
in Win Rate for New Agents
$1k
SUPERAGENT Usage Cost
Training AI Agent: To Ramp up Producers Fast
Book a Demo

The Client: RightSure Insurance Group

RightSure Insurance Group, founded in 1997 by R. Jeffery Arnold, is one of the largest and most decorated independent insurance agencies in North America.

Headquartered in Tucson, Arizona, RightSure serves policyholders across 43 states through a unique hybrid model that combines independent agency operations, insurtech innovation, and insurance aggregation.

RightSure
Jeffery Arnold

About Jeffery Arnold

Founder

Jeff Arnold is an insurance industry veteran with 30+ years of experience, bestselling author of two books (The Art of the Insurance Deal and How to Beat Your Insurance Company), and a recognized thought leader in insurance innovation.

He is a board member at Liberate (a quoting AI company), sits on multiple Farmers Insurance advisory councils, and brings deep industry expertise to everything he does.

Jeff founded his first agency, Western Pacific Insurance Brokerage, in Tucson in 1988 before building RightSure into what is now self-described as "North America's Most Awarded Insurance Firm."

Awards & Recognition

RightSure's trophy case spans performance, customer service, employee satisfaction, and corporate excellence:

2026 Spectrum Award  |  Global 100 Winner  |  Outstanding Large Agency

Insurance Business Winner, Best Agencies  |  Insurance Journal Best Agencies (2020)

FM Global Awards (2021, 2022, 2023, 2024)  |  Top 5-Star Brokerage (2023)

Top Workplace (2020)  |  20 Leading Companies (2022)  |  Most Admired Companies (2022)

Greater Tucson Leadership (GTL 2021)  |  Corporate Excellence Awards (2021)

RightSure Awards

Why Training AI Agent First

Training AI Agent was the starting point for three strategic reasons

See How It Works
Time Compression
The core promise, accelerating agent readiness from months to weeks, directly addressed RightSure's most expensive operational bottleneck.
No IT Integration Required
The Training Agent could deploy immediately with zero IT resources.
Safe Practice Environment
New agents could practice on AI customer personas without burning real inbound leads.

Win Rate Transformation: Before vs. During Pilot

AgentBefore PilotDuring PilotImprovementContext
Nick28%69%151% ↑Newest agent (Aug 2025), 22 training calls
Nick38%65%74% ↑5+ yr veteran, new to Auto
Steven28%75%70% ↑New agent (May 2025)
The Problem

The Challenge: The Cost of Slow Ramp-Up

New producers took an average of 7 months to become reliably profitable, costing months of payroll with minimal revenue return and no fast track to change it.
Senior agents spent 30-40% of productive hours on one-on-one coaching, pulling top performers away from selling and dragging down agency-wide output.
Without a safe practice environment, new agents learned live on real inbound leads, turning expensive customer acquisition into unpaid training sessions and burning won deals.
Onboarding quality depended entirely on who was available that week, creating a workforce where agent capability was determined by timing and luck rather than a repeatable standard.
Agents missing revenue targets in their first 90-120 days churned out frequently, turning every onboarding investment into a write-off and forcing the agency to restart the same costly cycle.
Without standardized call training, agents skipped required compliance disclosures regularly, exposing the agency to regulatory risk and making consistent, compliant customer interactions impossible at scale.
Key Business Insights

What the Data Revealed

Speed Beats Depth
Volume of reps in a safe environment outperforms longer programs.
Consistency Is a Competitive Moat
One standard for everyone makes top performance the baseline, not the exception.
ROI Is Front-Loaded
Compressing the first three months delivers the highest-return investment in an agent's tenure.
Manager Time Is the Hidden Cost
Time freed from repetitive coaching flows directly back into revenue-generating activity.
Real Leads Should Never Be Practice
AI personas protect your pipeline and stop customer acquisition dollars from funding new-hire training.
Scale Without Headcount
Grow your producer count without growing training overhead, a structural advantage that compounds over time.
Jeffery Arnold
"The training AI agent makes really, really sense. The time compression, like how fast you can get someone up to speed, leveraging this instead of waiting for them to have a human resource available to train them, is a no-brainer."
Jeffery Arnold
CEO, RightSure

Ready to Deploy Your Training AI Agent?

Join Superagents who are generating revenue faster, handling objections better, and building more successful careers with our Training AI Agent.
Book a Demo
Conversation Insights