Stieber Insurance x SUPERAGENT AI

After-Hours Calls Turned Into a 24/7 Sales Engine

About Stieber Insurance

Stieber Insurance is an Allstate exclusive agency based in Surprise, Arizona, led by Agency Manager Suzanne Loehr. Serving the fast-growing West Valley market, the agency specializes in personal lines P&C insurance.

Company Size

Small agency — Suzanne plus licensed staff

Industry

Property & Casualty Insurance

Products Used

Inbound AI Agent

Location

Texas, United States of America

The Results: Never Miss a Call Again

After deploying the Inbound AI Agent, Stieber Insurance turned missed after-hours calls into qualified leads and booked appointments around the clock.

After-Hours Call Capture

24/7

Availability Without Extra Staff

Missed Calls to Voicemail

$499

Monthly Investment

<1 hr

Setup Time

Instant

Lead Qualification & Routing

Inbound AI Agent: Your 24/7 Virtual Receptionist

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The Client: Stieber Insurance

Stieber Insurance is an Allstate exclusive agency located in Surprise, Arizona, one of the fastest-growing suburbs in the Phoenix metro area. The agency serves the West Valley community with personal lines property and casualty coverage.

Led by Agency Manager Suzanne Loehr, Stieber Insurance prides itself on responsive, personal service — but like many small agencies, the team was stretched thin when it came to handling calls outside office hours.

About Suzanne Loehr

Agency Manager

Suzanne Loehr manages the Stieber Insurance agency in Surprise, Arizona, handling everything from client relationships and policy renewals to new business quoting and staff oversight.

Before discovering SUPERAGENT, Suzanne was juggling after-hours calls, voicemail follow-ups, and the constant worry that missed calls meant missed revenue. As the person responsible for agency growth, she knew every unanswered call was a potential lost customer.

Suzanne was an early adopter of the Inbound AI Agent, drawn to the promise of never missing another call — and the reality that she could deploy it without any IT resources or complicated integrations.

The Phased Approach

Stieber Insurance rolled out SUPERAGENT in deliberate phases, proving value at each step before expanding.

After-Hours Coverage

Deployed the Inbound AI Agent to handle all calls outside business hours, eliminating voicemail and capturing every lead.

All-Hours Overflow

Expanded to catch overflow calls during business hours when the team is on other lines, ensuring zero missed opportunities.

SMS & Email AI Agents

Added multi-channel follow-up so leads captured by the Inbound Agent receive instant text and email engagement.

Up Next

Quoting Integration

Planning to connect the AI agent directly to quoting workflows so callers can get ballpark quotes in real time.

Why Inbound AI Agent First

The Inbound AI Agent was the natural starting point for three critical reasons

See How It Works

Every Missed Call = Lost Revenue

After-hours calls were going straight to voicemail. Most callers never left a message — they just called the next agency. The Inbound AI Agent answers every call instantly, 24/7.

Zero Setup Friction

No IT department needed. Suzanne configured call forwarding and the AI agent was live in under an hour — handling real calls from day one.

Sounds Like a Real Person

Callers don't realize they're speaking to AI. The agent handles objections, gathers information, and books appointments — just like a trained receptionist would.

Before vs. After: Inbound AI Agent Impact

Metric	Before	After	Impact	Context
After-Hours Calls	Voicemail	AI-Answered	100% Captured	Zero calls lost to voicemail
Response Time	Next morning	Instant	12+ hr faster	Real-time engagement, not callbacks
Lead Qualification	Manual triage	Automated	Immediate	AI gathers info before handoff
Appointment Booking	Call-back required	On the call	Same-call	Callers booked during AI conversation
Staffing Cost	Receptionist needed	$499/mo	80%+ savings	Fraction of a part-time hire
Weekend Coverage	None	Full coverage	7 days/week	Weekends are peak call times

The Challenge: Missed Calls, Missed Revenue

After-hours calls went straight to voicemail, and most callers never left a message — they simply moved on to the next agency in their search results.

Suzanne was personally fielding calls on nights and weekends, sacrificing work-life balance to avoid losing leads — an unsustainable approach for any agency owner.

Hiring a dedicated receptionist or after-hours answering service was cost-prohibitive for a small agency, with traditional services charging per-minute rates that added up fast.

When the team was on the phone during business hours, overflow calls had no safety net — another source of lost opportunities hiding in plain sight.

Lead follow-up was delayed by hours or days, dropping conversion rates dramatically. Insurance shoppers who don't get an immediate response typically quote with 3-4 other agencies.

What Suzanne Discovered

Callers Can't Tell It's AI

The natural conversation quality means callers engage fully — they ask questions, provide details, and book appointments without hesitation.

After-Hours = Peak Opportunity

A significant portion of insurance shopping happens evenings and weekends — exactly when traditional agencies are closed.

Speed to Lead Wins Policies

Engaging callers in real time instead of calling back the next morning dramatically increases the odds of winning the business.

ROI from Day One

At $499/month, the AI agent pays for itself with a single captured policy — every additional lead is pure upside.

Multi-Channel Compounds Results

Adding SMS and Email AI Agents to follow up after inbound calls created a seamless nurture loop that keeps leads warm.

Scale Without Hiring

A small agency can now offer the same always-on availability as a large call center, without the overhead.

"I was shocked at how real it sounds. Callers don't know they're talking to AI. It handles the conversation, gets their information, and books the appointment. I don't have to worry about missing calls anymore."

Suzanne Loehr

Agency Manager, Stieber Insurance